Refund policy

Cancellation, Deposits and Refunds

Consultancy services are provided on a contractual basis. A deposit or booking fee may be required to secure the engagement. Unless otherwise stated in your engagement agreement, this fee covers initial administrative work and preparation undertaken before the service begins and is therefore non‑refundable.

If you have concerns about the service provided, please contact us at hello@vanitasconsulting.co.uk so that we can review the matter and respond appropriately.

For business clients, cancellation terms are defined within the individual engagement agreement. Fees for completed or in‑progress work remain payable and deposits are non‑refundable once work has commenced.

If you are a consumer client, you have a statutory right to cancel your contract within 14 days of entering into it. If you request that we begin providing services within this period, you will be charged proportionally for any work completed up to the point of cancellation. Where a deposit has been paid, any refundable portion will be calculated on this basis. Once the service has been fully performed, the right to cancel no longer applies.

To start a cancellation request, you can contact us at hello@vanitasconsulting.co.uk or you can write to us at the following address: Vanitas Consulting, a trading name of Vanitas Press Limited, Hub8 MX, Chester Walk, Cheltenham, UK, GL50 3JY. 

Refunds, where applicable, will be processed to your original payment method. We will notify you once we’ve considered your request and you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your refund, please contact us at hello@vanitasconsulting.co.uk.

You can always contact us for any cancellation or refund questions at hello@vanitasconsulting.co.uk.